COMETHRU GUIDES

A little guidance.
A smoother start.

Get to know the features in the comparison and see how we’ll help your team put them to work.

Ticketing

Sell tickets with no fees

Keep your ticket revenue without a platform charge on every ticket sold.

comethru adds no per-ticket platform fee or percentage of ticket sales. You pay an annual platform fee or an event-based fee based on your needs. Payment processing charges may still apply.

Getting started

  1. Choose an annual platform plan or event-based arrangement with comethru.
  2. Set your ticket prices and connect your payment account.
  3. Review payment-processing charges and test checkout before opening sales.

We’ll help with the switch

We’ll compare your current per-ticket platform charges with a comethru annual or event-based arrangement, keeping payment processing separate.

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A simpler arrival

No ticketing app to download

Remove the extra download between buying a ticket and enjoying your event.

Guests can access their pass in a browser without a comethru attendee app. Apple Wallet and Google Wallet use the device’s Wallet and, where applicable, its account.

Getting started

  1. Open the pass link from your event confirmation.
  2. View the pass in your browser or choose the Wallet option for your device.
  3. Have the pass ready for the door team.

We’ll help with the switch

We’ll walk through no ticketing app to download with you, check how it fits your event, and rehearse the guest experience before launch.

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A simpler arrival

No extra ticketing account

Keep your audience focused on your event instead of another sign-up.

Standard event registration does not require a comethru attendee account. Payment authentication, ticket-transfer verification and Wallet account requirements can still apply.

Getting started

  1. Open the event’s registration page.
  2. Choose your ticket or RSVP and provide the requested event details.
  3. Keep the confirmation and pass link for your arrival.

We’ll help with the switch

We’ll walk through no extra ticketing account with you, check how it fits your event, and rehearse the guest experience before launch.

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Wallet passes

Your event in Apple Wallet

Give guests a branded pass they can find when it is time to arrive.

Issue branded event passes for Apple Wallet on compatible devices.

Getting started

  1. Add your event information and pass branding.
  2. Preview a pass on a compatible Apple device.
  3. Share the guest pass link so attendees can save their pass.

We’ll help with the switch

We’ll walk through your event in apple wallet with you, check how it fits your event, and rehearse the guest experience before launch.

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Wallet passes

Your event in Google Wallet

Welcome Google Wallet users with the same considered pass experience.

Issue branded event passes for Google Wallet. Device and Google account requirements apply.

Getting started

  1. Add event information and Google Wallet pass branding.
  2. Preview the guest save flow on a supported device.
  3. Share the pass link with your guests.

We’ll help with the switch

We’ll walk through your event in google wallet with you, check how it fits your event, and rehearse the guest experience before launch.

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Your brand & partners

A pass that looks like your event

Put your artwork, colors and event details on your Wallet passes.

Customize pass artwork, colors and information. Apple Wallet and Google Wallet offer different layouts.

Getting started

  1. Choose your pass artwork and brand colors.
  2. Add the event information guests should carry.
  3. Preview both Wallet layouts before issuing passes.

We’ll help with the switch

We’ll walk through a pass that looks like your event with you, check how it fits your event, and rehearse the guest experience before launch.

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Your brand & partners

Build a stronger sponsorship package

Create sponsorship opportunities across your branded event pages, pass artwork and links.

Include sponsor artwork and links in your event journey and Wallet pass design. Sponsor-bearing landing-page and success-page views can be reported separately from Wallet activity. Page views do not establish Wallet impressions, unique sponsor exposure or guaranteed sponsorship income.

Getting started

  1. Agree the sponsor artwork, links and web placements for your event.
  2. Preview the registration page, success page and Wallet pass on the intended devices.
  3. Agree reporting definitions with your sponsor: page views, pass activity and attendance are distinct measures.

We’ll help with the switch

We’ll help carry your sponsor assets into your event pages and passes, and agree what your web reporting measures before launch.

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Event insights

See what brings people through the door

Connect registration, attendance and campaign activity when planning your next event.

Event reports bring together registrations, waitlists, pass activity, check-ins and campaigns. Use the available metrics to understand your event; each metric measures a specific action.

Getting started

  1. Open the event’s analytics view.
  2. Review registrations, check-ins and available campaign activity for the relevant dates.
  3. Use the findings with your team to plan your next event.

We’ll help with the switch

We’ll walk through see what brings people through the door with you, check how it fits your event, and rehearse the guest experience before launch.

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Event insights

Understand your pass activity

See pass distribution and recorded guest actions alongside attendance.

Track issued passes, Apple pass downloads, Google save-link opens and scans. A download or save-link open does not establish an installed pass or a sponsor impression.

Getting started

  1. Open the event’s reporting and guest activity.
  2. Review issued passes, download or save-link activity, and scans separately.
  3. Use the metric definitions when sharing results with partners.

We’ll help with the switch

We’ll walk through understand your pass activity with you, check how it fits your event, and rehearse the guest experience before launch.

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Ticketing

Make it easy to say “I’m coming”

Build your guest list and issue passes for free events.

Collect free RSVPs, manage guest lists and issue event passes.

Getting started

  1. Create a free registration or RSVP flow.
  2. Choose the guest details and capacity you need.
  3. Preview registration and the event pass before sharing.

We’ll help with the switch

We’ll walk through make it easy to say “i’m coming” with you, check how it fits your event, and rehearse the guest experience before launch.

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Your brand & partners

Your event. Your web address.

Keep your brand front and center from the first click.

Host event registration on your branded domain. We’ll help connect and check the address before you share it.

Getting started

  1. Choose the web address you want guests to use.
  2. Work with us and your domain administrator to connect it.
  3. Check registration and pass delivery before directing guests to it.

We’ll help with the switch

We’ll walk through your event. your web address. with you, check how it fits your event, and rehearse the guest experience before launch.

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Your brand & partners

Sell tickets on your website

Bring the event registration and checkout experience to your existing site.

Embed your event page using the share tools. We’ll help check the registration and payment flow on your website and the devices your guests use.

Getting started

  1. Open the event’s share tools and copy the embed.
  2. Add it to your website.
  3. Test a registration and checkout on desktop and mobile before publishing.

We’ll help with the switch

We’ll walk through sell tickets on your website with you, check how it fits your event, and rehearse the guest experience before launch.

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Ticketing

Give guests the right ticket options

Offer ticket tiers with their own prices, capacities and purchase limits.

Create distinct ticket types and tiers. Each order uses one currency and one payment account.

Getting started

  1. Create ticket types for your different experiences.
  2. Set prices, capacity and purchase limits.
  3. Check the options in the guest checkout before launch.

We’ll help with the switch

We’ll walk through give guests the right ticket options with you, check how it fits your event, and rehearse the guest experience before launch.

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Ticketing

Ask what matters to your event

Learn what you need to welcome guests and plan the experience.

Add registration questions and consent fields to collect relevant guest information.

Getting started

  1. Choose the questions that help your team run the event.
  2. Set which answers are required and keep marketing consent distinct.
  3. Preview the form from a guest’s point of view.

We’ll help with the switch

We’ll walk through ask what matters to your event with you, check how it fits your event, and rehearse the guest experience before launch.

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Ticketing

Keep demand when you sell out

Fill spaces as they become available without losing interested guests.

Collect waitlist requests and approve guests when places open.

Getting started

  1. Set up the waitlist for your event.
  2. Review demand as capacity changes.
  3. Approve guests when places become available.

We’ll help with the switch

We’ll walk through keep demand when you sell out with you, check how it fits your event, and rehearse the guest experience before launch.

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At the door

A smoother welcome at the door

Validate admission and see when a pass needs attention.

Scan event passes, track check-ins and identify duplicate, expired or wrong-event scans.

Getting started

  1. Select the correct event on the door device.
  2. Scan the guest’s pass and read the admission result.
  3. Resolve any flagged pass before admitting the guest.

We’ll help with the switch

We’ll walk through a smoother welcome at the door with you, check how it fits your event, and rehearse the guest experience before launch.

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At the door

Keep the door moving when Wi-Fi drops

Use a downloaded roster and sync admissions when connectivity returns.

Check in against a downloaded roster, valid for 12 hours, and sync on reconnection. Refunds and revocations made while offline reach the device when it reconnects.

Getting started

  1. Download the correct event roster while online.
  2. Rehearse entry on the devices your door team will use.
  3. Reconnect and confirm queued admissions have synced.

We’ll help with the switch

We’ll walk through keep the door moving when wi-fi drops with you, check how it fits your event, and rehearse the guest experience before launch.

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Venue experience

Give VIP groups a place of their own

Keep reservations, holds, deposits and arrivals together.

Manage named VIP tables and their reservations, holds, deposits and guest arrivals.

Getting started

  1. Define your named tables, capacities and offers.
  2. Review reservation and payment policies with your team.
  3. Manage reservations and check arrivals during the event.

We’ll help with the switch

We’ll walk through give vip groups a place of their own with you, check how it fits your event, and rehearse the guest experience before launch.

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Venue experience

See your room at a glance

Place named tables on a visual floor plan for your venue.

Organize your venue’s rooms and tables with visual floor plans.

Getting started

  1. Set up your venue, floors, rooms and named tables.
  2. Place the tables on the visual floor plan.
  3. Walk through the layout with the event team.

We’ll help with the switch

We’ll walk through see your room at a glance with you, check how it fits your event, and rehearse the guest experience before launch.

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Audience & messaging

Know the people behind the guest list

Keep guest details and event activity together for your team.

Manage guest records and event audiences for relevant communications.

Getting started

  1. Open your event’s guest records.
  2. Review contact details and event activity.
  3. Build an audience for relevant follow-up.

We’ll help with the switch

We’ll walk through know the people behind the guest list with you, check how it fits your event, and rehearse the guest experience before launch.

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Audience & messaging

Keep the conversation going by email

Create and schedule branded campaigns for your event audience.

Send branded email campaigns to the right event audience, with opt-outs respected.

Getting started

  1. Choose your event audience and review permissions.
  2. Create the branded message and check a preview.
  3. Send or schedule the campaign and review delivery activity.

We’ll help with the switch

We’ll walk through keep the conversation going by email with you, check how it fits your event, and rehearse the guest experience before launch.

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Audience & messaging

Reach guests when timing matters

Schedule SMS campaigns for guests who want to hear from you.

Send and schedule SMS campaigns to opted-in guests.

Getting started

  1. Choose guests with SMS permission.
  2. Write and preview your message.
  3. Send or schedule the campaign and review delivery activity.

We’ll help with the switch

We’ll walk through reach guests when timing matters with you, check how it fits your event, and rehearse the guest experience before launch.

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Audience & messaging

Bring a great audience back

Reconnect with past guests without rebuilding your audience from scratch.

Create audiences from previous events and send relevant invitations. Existing registrations and opt-outs are respected; SMS requires permission.

Getting started

  1. Choose a past-event audience.
  2. Review recipients, exclusions and marketing permissions.
  3. Prepare the invitation for the next event and send or schedule it.

We’ll help with the switch

We’ll walk through bring a great audience back with you, check how it fits your event, and rehearse the guest experience before launch.

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Audience & messaging

Bring your guest relationships with you

Move guest records with our help instead of starting again.

Import guest records and use them in your event workflow. We preserve the distinction between guest-list membership and marketing permission.

Getting started

  1. Agree which guest records should move.
  2. Prepare a sample export with consent and opt-out information kept distinct.
  3. Validate the sample together before completing the handover.

We’ll help with the switch

We’ll walk through bring your guest relationships with you with you, check how it fits your event, and rehearse the guest experience before launch.

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Event insights

Take your event insights further

Bring attendee and event reports into the tools your team already uses.

Export event records and reports. Recorded revenue and bank settlement are different measures.

Getting started

  1. Choose the event and report you need.
  2. Export the available records.
  3. Keep currencies and transaction measures distinct when combining reports.

We’ll help with the switch

We’ll walk through take your event insights further with you, check how it fits your event, and rehearse the guest experience before launch.

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SWITCHING MADE EASY

Your team, supported.

You won’t have to work this out on your own. We’ll help you plan the move, get your next event ready, and make sure your team feels comfortable before you go live.

Meet your dedicated comethru account manager

We’ll introduce your account manager and give your team a clear point of contact.

Talk through your transition

We’ll learn about your events, current setup and concerns, then agree a timeline together.

Walk through comethru and your upcoming events

We’ll walk you through the platform and help build and configure your first event so you’re ready to go live.

Coordinate your data handover

We’ll work with you—and your outgoing provider where possible—to collect and move the records you need, then check a sample together.

Bring the right people into the conversation

Decision makers

We’ll agree the event goals, pricing model, timeline and success measures with you.

Bring your event calendar and the outcomes that matter most to your team.

Finance

We’ll walk through platform pricing, payment processing and the available transaction reports together.

Bring your current fee structure and reporting needs. Keep bank settlement separate from recorded sales.

Marketing

We’ll help carry your brand into registration, passes and guest messages.

Bring artwork, messaging and audience permissions, including opt-outs.

Technical teams

We’ll work through your domain, website embed and any integration needs.

Introduce your website or domain contact and identify systems that need to stay connected.

Event operations

We’ll rehearse registration, pass delivery and entry with your team before launch.

Choose an event lead and arrange a walkthrough using the actual door devices.

Create your switch plan